Support

We like hearing from you and are here to help.

(844) 925-7222

Normal office hours are 9am-5pm Monday-Friday, EST. If you leave a message, your call will be returned within 1 business day.

support@openherd.com

This is the best way to reach us. We normally respond promptly the same day. Evenings, weekends, and holidays take a little longer.

P.O. Box 133
Curtisville, PA 15032

Send any correspondence, check payments, or other items here.

Frequently Asked Questions

Try looking over these answers first. If you don't find what you're looking for, please get in touch with us.

Popular Questions

Does Openherd offer personal farm websites?

Yes - personal websites are a big part of what we're all about! The main reason to get a website through Openherd is that everything you upload and manage on Openherd syncs seamlessly with your pesonal website so that you don't have to update both separately. And it's included in the cost of your Openherd membership!

To learn more, visit our Websites page.

How can I upgrade my membership?

Just visit our Join page to view plans and pricing or give us a call and we can help you over the phone.

How can I advertise on Openherd?

Anyone with an Openherd account (including free members) can advertise on Openherd (subject to our advertising terms and conditions).

In your Openherd account, go to the Advertise tab and click Reserve Ads. When you've completed your advetising purchase, go to Advertise > My Ads to view your ad status, upload your web-ready ad graphics, URL, etc.

How can I sync my Openherd sales lists to my personal website?

In your Openherd account, go to the My Account tab and click ListMirrorTM Sync. Instruction are provided there for how to get this working.

How do I add blogs, webpages, and articles to my profile?

In your Openherd account, go to the My Pages tab and click My Blogs/Pages/Articles. You can also add Photo Albums.

Browser, Internet Connection, Operating System

What browser and operating system am I using?

Go to www.whatsmybrowser.org and it'll tell you. Then if our support team need this information just click the Copy button and send this information to us.

How do I make sure I'm using the latest version of my browser?

Go to www.whatbrowser.org. You'll be provided with easy upgrade or alternate browser installation links.

Why do I need to upgrade my browser?

Web standards and technology are constantly changing and improving, so in order to be able to view all website content the way it is intended to be seen and for full functionality of features, you should keep your browser up to date.

What is my internet connection speed?

The speed of your internet connection will determine how slow or fast websites load and respond. To test your internet connection speed, go to www.speedtest.net.

Getting Set Up on Openherd

How do I join Openherd and get my farm/animals listed?

Joining Openherd is easy and only takes a few minutes.

Simply go to our Join page, select the membership plan you want, and follow the on-screen steps to create and activate your acount.

Once you have created your account, you can start editing your farm profile here, and adding animals here. If you get stuck anywhere, just shoot us an email or give us a call and we'll be happy to help.

My association is using the Openherd Affiliate Program - how do I get my farm listed?
Getting your farm listed on your association website that is participating in Openherd's Affiliate Program is easy and only takes a few mintues:
  1. Create your user ID/password
  2. Enter your farm contact info
  3. Click a button to activate your farm profile
  4. Notify your association

To get started, go to our Join page and select the membership plan you want (for free option, scroll down the page). Follow the on-screen steps to creating your account.

When you've finished setting up your account, go to the 'My Farm' tab in your account and click 'Edit My Farm Page.' Complete your farm information and click 'Create Farm Profile.' Then just let your association know that you've created your Openherd account and they'll add you to your association website.

To learn more about the Openherd Affiliate Program, click here.

Does Openherd offer a 'marketplace' service for association websites?

Yes. The Openherd Affiliate Program is designed to allow any farm that's a member of Openherd to automatically have their farm information, sales lists, and any other pages they've added, displayed on your association website.

For more information, please visit our Affiliate Program page.

My Account

I forgot my password.

Go to the Password Reset page, enter your account email address, and a reset link will be emailed to you.

I've reset my password but I still can't log in.

If you are getting an error message:

  • Make sure you are entering your username/password correctly - they are case-sensitive.
  • If your browser is using a saved password to automatically log you in, it may be using old information. Try turning off saved passwords/autofill in your browser and manually entering your login information.
  • Your account may have become locked out because of too many unsuccessful login attempts. Please contact us for help.

If you don't see an error message after clicking the Sign In button and the username/password boxes go blank:

  • This can be because your browser is trying to use a saved password and this feature is not interacting properly with our login page. Try turning off saved passwords/autofill in your browser and manually entering your login information.
How do I change my account email address?

Go to the 'My Account' tab in your account and click My Account Settings. The email address you enter here is where account notifications, payment receipts, and member communications are sent.

How do I update my billing info?

To update your billing contact information, go to the 'My Account' tab in your account and click My Account Settings. This information is only used for billing purposes. For your security we do not store credit card information. If you need to update your credit card information for your monthly billing, please contact Openherd support.

To update the contact information for your farm profile, go to the 'My Farm' tab and click Edit My Farm Page.

How can I get receipts of my purchases?

In your account go to My Account > My Receipts.

Photos and Images

How do I upload/change my farm logo?

Go to the 'My Farm' tab in your account and click Edit My Farm Page. You'll see the spot where your farm logo can be changed.

I uploaded a photo but it doesn't show up.

If you successfully uploaded your image but you can't see it when you preview the page, your image may be in an unsupported color mode, such as CMYK. This can happen when a file that was prepared for professional printing is used for the web. All web images need to be in RGB mode. If you don't know how to convert a CMYK image to RGB, send us an email with the image attached and we can convert it for you.

I uploaded a photo but it looks blurry.

If your photo looks blurry, it is most likely because the image you uploaded was too small and was stretched to fit the standard image sizes that are used on this site. It is also possible that your original photo was out of focus. Try to find a larger or sharper original photo and re-upload it.

I uploaded a photo but it is rotated incorrectly.

We do not apply any image rotation to images, so this is usually caused by photos taken on mobile devices that switch between landscape and portrait orientation and embed the rotation data into the image file.

Try editing the image's rotation on the device you took it on and re-uploading it.

Editing Sales Lists

How do I upload my animals/create my sales lists?

Go to the My Farm tab, click My Herd, then click the 'New Animal' icon. Your sales lists are automatically built based on the category you select on the animal edit page.

Some categories are not displayed for visitors to see, such as 'Unlisted,' which you can use while you're getting their information ready, to take them off the market, or for animals that you don't want to list for sale but for which you want to keep records.

How do I change the category for an animal?

In My Herd, click the animal name you want to edit. Scroll down to the Price/Category section, select the category you want, then click the 'Update' button.

To make an alpaca unlisted, click the 'Unlist' icon in My Herd. To make 'Other Animals' unlisted, uncheck the 'Publish' checkbox.

I tried to add an animal but keep getting an error message.

Usually this problem happens when you're trying to add an animal with the same name as one already in My Herd. Check your lists to see if the animal already exists or try using a different name.

Can I make an animal unlisted until I'm ready to list it for sale?

Yes. Add the animal, fill in the minimum required information, select the category you plan to list it under, and save it. Then, in My Herd, click the 'Unlist' icon (for 'Other Animals' uncheck the 'Publish' checkbox). This will hide your animal from visitors but you'll still be able to edit the information.

When you're ready to list your animal for visitors to see, select the 'Unlisted' category and click the 'Relist' icon for the animal you want to list. For 'Other Animals', check the 'Publish' checkbox.

Why can I only type a limited number of characters for names/captions.

This is intentional to limit the text length so that things display properly on the site.

Messages

How do I check to see if I've received any visitor messages?

You can either click the envelope icon that's below and right of the main navigation bar, or in your account, go to the My Account tab and click My Messages.

What do the green dots next to my messages mean?

The green dots indicate which messages are new/unread.

Why can't I reply to someone from My Messages?

My Messages is an inbound messaging system, not email software. A copy of each message is automatically sent to your account email address. To reply to messages using your desktop email program (such as Outlook), open the message and click the sender's email address. For web-based email (such as Gmail, Yahoo, MSN, etc.), you will need to create a new message in that software and copy/paste the relevant information.

Facebook App

How do I set up my Facebook App to display my sales lists on Facebook?

Instructions for activating the Openherd Facebook App can be found here.

I can't get the Facebook App to install

Please make sure the page you're trying to add the app to is a Facebook business page, not a pesonal profile. The Openherd App can only be installed on business pages. Please see Facebook's support for help with adding a business page.

Advertising

Do I have to be a paid member to advertise on Openherd.com

No. To reserve/run advertising on Openherd.com, you just need a free account and comply with our Advertising Terms and Conditions.

Create an account >

Is ad design included in the price?

No. The exception is Logo ads - your first logo ad design is included in the price.

Does Openherd provide ad design services?

Ad design services are provided based on our availability and workload. Please contact us if you need graphic designer recommendations.

I purchased an ad. What do I do now?

Go to the 'Advertise' tab in your account and click My Ads. There you'll see your reserved ads in the 'Upcoming Ads' section. Click on the edit icon to upload your web-ready ad graphic and enter the URL your ad will point to.

When everything looks good in your ad proof, click 'Approve & Update' and your ad will be ready to run.

Where can I find a record of my advertising purchases?

In your account, go to My Account > My Receipts.

Why can't I edit my currently running ads?

Once an ad run has started and your ad is live on the site, you can not edit it. If you have a correction to make, please contact us and we'll be happy to help.

I uploaded my ad graphic but it looks blurry or cut off.

This usually happens because the graphic you uploaded was not the correct pixel dimensions. Try correctly sizing your graphic to the dimensions specified on the Manage Ad page. If you need help, ask your graphic designer or contact us.

Editing Website Navigation

Can I edit my Openherd profile navigation?

No. The Edit Navigation page only affects your personal website hosted by Openherd. Openherd profiles all follow the same navigation format and can't be edited. This keeps things consistent for visitors to Openherd.com

How do I add a page to my navigation?

First, you must have a page to link up. Animal and store pages are automatically created. If you need to create a new informational web page, go to 'My Pages.'

  • To make your page a main navigation tab, click + and select your page from the menu.
  • To make your page a sub-menu link under a main navigation tab, hover your mouse over the tab you want to link your page under and click + and select your page from the menu.
Can I create sub-sub-menus?

No. The main navigation can only be one level deep. This keeps the user experience optimal.

If you want to have child pages linked under a sub-page, in 'My Pages' edit the child pages and from the 'Page Level' menu, select the page that will be the parent page.

Example: Resources (main tab) > Events (sub-menu link) > Breeding Seminar, Farm Open House (child pages)

In this example 'Breeding Seminar' and 'Farm Open House' would be assigned the Page Level of 'Events.' This will insert links for these pages in a navigation panel on the 'Events' page.

When I view my website, a tab is missing or wrapping onto a second row

Your website's individual design will determine how much space is available to accomodate your tabs. If a tab is missing or has wrapped onto a second row you can either:

  • Reduce the number of tabs by combining tabs and creating sub-menu items instead.
  • Shorten the text for each tab. Ideally you should aim for one word or two short words. For example, 'Upcoming Events' could be shortened to 'Events.'
Why can't I edit my 'Home' tab?

The 'Home' tab can't be edited as this is how visitors navigate back to your home page.

Printing

Why do the images/text in my printed sales lists get split between pages?

Web browsers (Internet Explorer, Firefox, etc.), which display web pages, don't give you much control over how web page content is split between pages. This is something that is beyond our control.

The best recommendation is to update your browser to the latest version.

Is there a way to print animal flyers or sales lists?

Yes. All Openherd paid memberships include our Print Center, where you can print an individual animal's sales sheet or a customized sales list.

To print a flyer for an individual animal, go to My Herd and click the printer icon next to the animal you want to print. To print a sales list, in My Herd, click the 'Groups' tab, create your custom list, then click the printer icon next to that group.